Privacy Policy

Introduction
Legacy Travels & Tours Ltd is committed to protecting the privacy and security of our visa service customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage our visa consultation and processing services. By using our services, you agree to the practices described in this policy.

Information We Collect
We collect personal information necessary to provide visa services, including but not limited to:

• Full name, date of birth, gender, and nationality
• Passport details and identification documents
• Contact information (address, phone number, email)
• Employment, education, and travel history
• Financial information and proof of funds
• Supporting documents (invitation letters, admission letters, etc.)
• Any other information required by embassies or consulates for visa applications

We may also collect information you provide when contacting us, filling out forms, or during consultations.

How We Use Your Information
Your information is used solely for the purpose of delivering our visa services, which include:

• Preparing and submitting visa applications
• Verifying documentation and eligibility
• Communicating with embassies, consulates, and relevant authorities
• Providing updates and responding to your inquiries
• Improving our services and ensuring compliance with legal requirements

We do not use your information for marketing without your explicit consent.

Information Sharing and Disclosure
We treat your information with strict confidentiality. Your data may be shared only with:

• Embassies, consulates, and authorized government agencies, as required for visa processing
• Third-party service providers (such as couriers or translation services) are strictly for visa application purposes
• Legal advisors, if necessary, to resolve application issues or appeals

We do not sell or rent your personal information to third parties.

Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include secure storage, restricted access, and staff training on data protection.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once your data is no longer required, we securely delete or destroy it.

Your Rights
You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw your consent to the use of your data (where applicable)
• Request deletion of your information, subject to legal and contractual obligations

To exercise your rights, please don't hesitate to contact us using the details provided below.

Cookies and Website Usage
If you use our website, we may collect non-personal information through cookies to improve user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or contacting you directly.

Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Legacy Travels & Tours Ltd
KG 27 AVE, RWANDA
+250788302964
info@legacyttours.com